Q: I call, but I keep getting a recorded message. Why?

We are open Monday through Friday from 8 AM to 4 PM, ARIZONA TIME.
If you call outside these hours, a recorded message activates, but our phone system does NOT take messages.

Q: Is customer pick-up available?

Yes. Monday through Friday from 9 AM to 3 PM.

Q: I live in Canada (or Mexico, Central America, South America, Asia or Europe). Can you ship to me?

We ship worldwide daily. We always choose the least expensive shipping option unless instructed otherwise. Certain countries experience a high rate of package theft.
If yours is one of them, we will only ship via a guaranteed delivery service (which is more expensive).

We add a $3.00 document processing fee to all export orders.

Q: I am having trouble placing an order. What can I do?

Make sure you have first registered for an online account and have logged in before adding items to your cart or it may result in an error. Once registered and logged in, you should be able to order normally.

If you still experience issues, phone your order in at 1-800-552-1520 or 480-483-3711.

Q: How do I know what shipping costs will be for my order?

We do NOT have flat fee shipping.
Each order must be pulled, packed, and weighed to determine actual shipping costs plus insurance. Irregularly sized parts and/or heavy parts affect shipping costs. We can email or call you for approval prior to shipping.

Q: What is your minimum order?

We welcome orders of any size, but if your part total is less than $20, a $3.50 small order fee is assessed.

Q: I need to buy large quantities. Can I get a discount?

Discounts may be available for large quantities. Send us an inquiry with details for a quote.

Q: Do you have clearance items for sale?

Yes. Visit the section marked CLEARANCE ITEMS on the left side of our home page.
You’ll find many great buys there.

Q: How are backorders and special orders handled?

We carry over 11,000 items in our inventory. Some may be back ordered for a variety of reasons.
All back-ordered items are left open until shipped, canceled by the customer, or discontinued.

If you have approved shipping charges to ship back ordered items when we receive them within 60 days of your initial order, we will automatically ship them to you.

Sorry, this service is NOT available to international customers. If we receive back-ordered parts after the 60-day period, we will notify you for approval to ship or cancel.

Special orders (such as overseas purchases, large quantity buys, etc.) may take 3-6 months for us to order and receive.
Advance payment for a portion of the order value may be required. Special ordered items are not returnable.

Q: How are returns handled?

Parts are guaranteed for 12 months from the purchase date.
If an item is defective and you return it, we will issue a full refund or provide a replacement part at no charge.

Returned items must be in original, unused, and unmodified condition.
If you have ordered the wrong part and want to return it, there is a $3.00 restocking fee assessed.

You must include a copy of your original invoice and a short note indicating the reason for your return.
All returns must be sent to us within 10 days of your receipt.

Q: Do you repair clocks?

We do NOT undertake repairs or matching. We only sell parts, tools, and supplies.
We may be able to refer you to a clock repair specialist if requested.

Q: I like having a printed catalog. Do you have one available?

Yes. It is currently printed once every 2-3 years and is free with any order (order Part #11501). If you just want a catalog and nothing else, it is $4.00 (order Part #11500) for mailing in the USA.

More expensive mailing rates apply if you are ordering for mailing outside the USA.
Our catalog is available for download free online. For current pricing, enter the part number in the search engine to view/order.

Q: Is technical assistance available?

We have an experienced clock repair person on staff.
Limited repair advice is available. Send an inquiry using the Contact form on our website.


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